FAQS

● Before You Buy

is Tripophilia Hair 100% Human Hair?
Tripophilia Hair company has an enormous variety of hair products, they are all 100% human virgin hair - hair weaves, hair extensions, wigs, lace closures, and frontals in any style and color.
How Long Do Tripophilia Wigs Last?
Tripophilia offers 100% human hair products. We provide the highest grade of hair on the market, and with proper care, the wig will last well over 1 year.
Does Tripophilia Hair Shed A Lot?
Tripophilia Hair has gone through the test of National Hair Products and Hair Care Products Quality Supervision and Inspection Center and has been proven to be 100% Virgin Human Hair without chemicals, soft and smooth, bouncy, with no shedding, and can be dyed and bleached.
Which Human Hair Quality Is The Best?
Brazilian hair bundles are of the highest quality of human hair extensions, which are natural and not processed through chemical methods. Being widely used in nowadays hair market, it has the characteristics like soft, thick, and durable. Its texture is effortless to blend with natural hair.
Can They Be Straightened, Curled?
Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
Can I Dye Color The Hair?
Yes, it can be dyed into other colors. As a general rule, it is easier to darken the hair than to lighten the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
How Do I Wash My Hair?
The first step to washing your item is to make sure it is detangled. Use a wide tooth comb to remove any knots your item may have. Next, you want to pour a cap full of item shampoo into a large bowl filled with water. Gently swirl your item in the solution and let it sit in the bowl for 10 minutes. After the 10 minutes have passed, rinse your item until the water runs clear. Wrap your item in a towel and gently pat dry until all excess water is gone. Finish with a leave-in conditioner, focusing most of the product towards the ends as this is where the hair gets the most tangles. Let it air dry.

● Orders & Payment

What Types Of Payment Do You Accept?
We accept the following payment methods: Paypal.
Why Did My Payment Fail?
Payment failure could mean the following:
1) Incorrect CVV Security Code
2) Insufficient funds on the Card
3) Exceeding CC limits
How Long Will It Take To Receive My Order?
Ground shipment typically will be delivered within 3-5 business days depending on where you're located.
How Can I Cancel My Order?
If you decide to cancel your order you can contact our customer service department and they will assist you with the cancellation process.
How Do I Place An Order?
Step 1: Search or find the product you like according to the category page;
Step 2: Select the product specifications and click on "Buy Now" or "Add To Cart ;
Step 3: Fill in the address information and select the shipping method and payment method, and then click the "Place Order" button.
Step 4: Go to the payment platform to complete the payment.

● Shipping

How Long Does It Take To Receive My Item?
USA

1. Free shipping: Shipping time / 3-5 working days by USPS.
2. Express Shipping: Shipping Time / 1-3 working days.
International
International orders will be shipped from the China warehouse For Free
1. Main shipping methods: DHL, UPS, TNT.
2. Time: 5-7 working days to arrive with regular free shipping.
What Are Your Main Shipping Methods?
Main shipping methods: DHL, UPS, TNT.
Does Tripophilia Have Fast Shipping Service?
Yes, Tripophilia has a fast shipping service, to provide Tripophilia customers ultimate shipping experience, we now offer same-day and 1-2 day delivery services to customers who are near our local hair stores and not available for in-store shopping.
I Can't Track My Order Using The Tracking Number Provided. What Can I Do?
1. Please contact customer service to confirm the tracking number & shipping information. You can contact us through our live chat or message us by email:
tripophilias@outlook.com
2. You may also contact the shipping carrier to confirm if the order was shipped. Sometimes the carrier can take 1-2 days to update shipping information on their website.
3. Track My Order With Tripophilia Order Tracking System.

● What Is Your Return Policy?

How Long Does It Take To Receive My Item?
1. Online purchases (gifts excluded) made through www.tripophilia.com are valid for exchange and return within 30 days from the date you've received all your item(s).
2. Items must be unused, undamaged, and come with all original tags and their original packaging. If not, the customer is responsible for all incurred fees and no refund will be issued.
3. Free returns and exchanges have been implemented in The United States. If you want the prepaid shipping label please contact us first. We'll be mailing you a prepaid shipping label once we confirm your return request.
For more information: Tripophilia Return Policy
How Do I Return An Item?
Step 1: Sign in to your account and click 'my orders' Step 2: Click "Return / Exchange" under the order Step 3: Choose the request type. For more information about how to return an itemr: Tripophilia Return Policy
When Will I Get My Refund?
A refund will be processed within 24 hours once your returned package is received and inspected.
A refund will be directly issued to your original payment account within several days.
If you have any questions, please email E-mail: tripophilias@outlook.com.